Common Prepaid Meter Error Codes and How to Resolve Them

profile picture Dorcas Fregene

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3 min read

Prepaid meters are designed to make electricity consumption easier to manage, but occasionally, you may encounter error codes that can be frustrating. Below are some of the most common prepaid meter error codes and how to resolve them.

1. Error Code: E1 - Meter Tampering

What it Means: The meter has detected possible tampering or unauthorized access.

How to Resolve It:

  • Action: Contact your DisCo immediately to report the issue. A technician will be sent to check the meter for tampering and restore its functionality. Ensure the meter is not being tampered with to avoid fines or legal action.

2. Error Code: E2 - Low Voltage

What it Means: The voltage supply is too low for the meter to function properly.

How to Resolve It:

  • Action: This may be due to a low supply voltage in your area. Check with your electricity provider for assistance. It could also be a temporary issue, so give it some time before trying again.

3. Error Code: E3 - Meter Overload

What it Means: The meter has detected a higher-than-normal load, possibly caused by excessive power usage.

How to Resolve It:

  • Action: Turn off some appliances and check if the issue persists. If the overload continues, consult your DisCo for further inspection or assistance.

4. Error Code: E4 - Disconnection/Communication Error

What it Means: The meter cannot communicate with the central system due to a technical fault or disconnection.

How to Resolve It:

  • Action: Check for any physical issues with the meter, such as damaged wiring. If everything appears fine, contact your DisCo for support. The issue may require a technician’s visit to resolve.

5. Error Code: E5 - Credit Limit Exceeded

What it Means: The meter has reached its maximum credit limit, and additional units cannot be purchased.

How to Resolve It:

  • Action: Go to a vending point or use an online platform to purchase more units. Ensure your account balance has not been depleted and make a new payment.

6. Error Code: E6 - Invalid Token

What it Means: The token entered into the meter is incorrect or invalid.

How to Resolve It:

  • Action: Double-check the token you received from the vending point for accuracy. If you suspect a problem with the token, contact the vendor or your DisCo for a new token.

7. Error Code: E7 - Meter Synchronization Error

What it Means: The meter is out of sync with the central system, possibly due to a power outage or data loss.

How to Resolve It:

  • Action: Turn off the meter, wait for a few minutes, and then turn it back on. If the error persists, contact your DisCo to reset or synchronize the meter remotely.

8. Error Code: E8 - Meter Malfunction

What it Means: The meter is experiencing an internal malfunction.

How to Resolve It:

  • Action: If the meter has stopped working entirely, report the issue to your DisCo for inspection and potential replacement.

Tips for Avoiding Prepaid Meter Errors:

  • Regularly check the condition of your meter.

  • Avoid overloading the meter by using too many high-power appliances simultaneously.

  • Ensure your meter is installed correctly and properly maintained.

By understanding and addressing these common error codes promptly, you can ensure that your prepaid meter continues to work smoothly, providing you with uninterrupted electricity service.

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