What services does PowerPlug offer after rebranding?

PowerPlug now offers a wide range of utility bill payment services, including electricity, cable TV, airtime, and internet data subscriptions, providing customers with a one-stop solution for their payment needs.

How can I access PowerPlug's services?

Customers can access PowerPlug's services through our mobile app, website, or designated merchant outlets across Nigeria. Simply create an account, choose a payment method, and start making convenient utility bill payment.

How can I buy prepaid/postpaid electricity units online?

1. Enter www.powerplug.ng on your browser
2. Input your phone number
3. Enter your name
4. input a valid Email address
5. Select your electricity provider
6. Select your state
7. Select your meter type(prepaid)
8. Select Prepaid-If you load token on your meter
9. Select your meter number
10. Proceed to input amount
11. Choose your payment option, either bank transfer or online payment
12. Transfer the required amount to the virtual account number displayed
13. Click on ‘I have transferred the money’ after payment have been made
14. Your order will be processed and sent to you via SMS and Email.

Can I buy prepaid units for someone online?

Yes, input the recipient's details on the required fields including their meter number and email address and then proceed to payment.

Why is there debt on my meter?

1. Debt on a meter can occur for several reasons.
2. The cost for the units on a newly installed meter is paid by the customer (as debt) on their first recharge of the meter.
3. Migration of Previous Debt: If the property used an analog meter before the installation of a Prepaid meter, or using the estimated billing (Post Paid) and there was a debt before the installation of the prepaid meter, the debt on the estimated (Postpaid) billing account is migrated to the Prepaid meter account.
4. Penalties: If there was a bypass or illegal connection discovered in the house, the penalty charge is added as debt to the prepaid meter account.
5. Kindly visit your nearest electricity distribution company office to discuss your debt profile.

Tips and tricks for reducing your electricity bills

1. Use energy-efficient lighting: Replace traditional incandescent bulbs with energy-saving LED or CFL bulbs to lower your lighting expenses.
2. Unplug electronics: Turn off and unplug electronics and appliances when not in use, as they still consume energy even in standby mode.
3. Install energy-efficient appliances
4. Optimize your refrigerator: Ensure your refrigerator is set to the recommended temperature and keep the coils clean for efficient operation.
5. Monitor your usage: Keep track of your energy consumption

Benefits of buying electricity online?

The ease of monitoring your account, comparing plans, and making payments from the comfort of your home or workplace is an advantage of purchasing energy online.